Tag: Customer Satisfaction
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Strengthen Customer Service And Loyalty With A Better CRM Solution
We’ve been told that it’s more cost-effective to keep an existing customer than look for a new one. Customer loyalty is important and that, in turn, makes customer service important. Improve customer service and satisfaction and nurture long-term relationships by implementing a customer relationship management (CRM) solution. Your customers have sought your business for one reason…
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Do Your Marketing, Sales & Customer Service Teams Get Along?
If your answer is no, you aren’t alone. Marketing, sales and customer service representatives often have their own agendas and methods for attracting and retaining customers. Although teams are separated into different departments for functional reasons, they share common goals – to identify, attract and retain customers. All too often these three teams become focused on…