Tag: customer service
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5 Reasons Why CRM Enables Better Customer Service
Businesses depend on their relationship with their customers. Customers want to work with companies they know, like, and trust. That confidence is built by providing outstanding customer service. In our digital age there are tools that enable businesses to provide enhanced customer service. A CRM (customer relationship management software) is one of them. To help…
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Do Your Marketing, Sales & Customer Service Teams Get Along?
If your answer is no, you aren’t alone. Marketing, sales and customer service representatives often have their own agendas and methods for attracting and retaining customers. Although teams are separated into different departments for functional reasons, they share common goals – to identify, attract and retain customers. All too often these three teams become focused on…